Customer care is key to the success of Newmarket Holidays

One of the principal aims of Newmarket Holidays is to deliver high levels of customer care. The evidence would seem to suggest that Newmarket Holidays has been successful in that aim. The steady growth of the company is one good indicator. Newmarket Holidays was founded in 1983. At first, the company concentrated on reader-holidays for the newspaper industry in addition to private group-travel for clubs and societies. These days, Newmarket Holidays still offers reader holidays and group travel. It offers a lot more as well. Holidays include long haul and European air holidays, cruises as well as coach and rail breaks in the United Kingdom and further afield.

Newmarket HolidaysThe company headquarters of Newmarket Holidays is based at Worcester Park, Surrey, and the company employs close to 200 people and deals with thousands of customers each year. The travel industry has formally recognised the achievements of Newmarket Holidays. In 2012 the company was awarded the Best Tour Operator title in the Italy and Malta category at the British Travel Awards. In the previous year, the company picked up the Best Tour Operator accolade in the Coach Holidays category. All of this is solid evidence that the company’s emphasis on customer satisfaction – in addition to good value, has been successful.

The emphasis on customer service is in evidence not just on the holiday itself but also in the pre-holiday stage. One of the main ways customers can find out about the products available from the company is through the Newmarket Holidays website, www.newmarketholidays.co.uk . This gives comprehensive information about the various products offered, including a full itinerary, accommodation details, prices and departure dates. Customers are able to complete the booking online. Newmarket Holidays also recognises that many customers will prefer to speak to someone before booking. Newmarket Holidays therefore enables customers to complete their booking over the telephone.

On the actual holidays, customers are provided with the services of a Newmarket Holidays Tour Manager. The overall purpose of the Tour Manager is to enable customers to make the most of their holiday. He or she is available throughout the entire trip to answer queries and provide assistance. As Newmarket Holidays states on its website, the purpose of the Tour Manager is also to ‘bring to life’ the locations visited. He or she is helpful, highly knowledgeable and approachable. The ‘Newmarket Difference’ is the phrase used by the company to describe the level of service and value it provides.

How Newmarket Holidays Are Helping Customers to Organise Their Ideal Vacation

Newmarket HolidaysNewmarket Holidays has three decades of experience in the tour operating industry, and today it continues to provide customers with affordable travel solutions to a wide range of exciting destinations.

At their Surrey offices, Newmarket Holidays employs nearly 200 people dedicated to helping its customers find the best holiday arrangements. Customers can choose from an extensive selection of locations within Europe, or travel further afield. Departing from the UK, customers can travel by plane, rail, cruise ship or coach, with all of the travel and accommodation organised by the Newmarket Holidays Customer Care Team.

Newmarket Holidays focuses on providing its customers with a smooth experience from start to finish. Not only does it arrange travel and accommodation but it also provides a day-to-day itinerary for during the vacation. A Newmarket Holidays’ Tour Manager is always on hand to assist customers as soon as they arrive at their destination as well as for the duration of the trip.

Newmarket Holidays’ dedication to its customer service has helped it to receive several industry awards, including two consecutive ‘Best Tour Operator’ awards, first for coach holidays and then for holidays to Italy, during the 2011 and 2012 British Travel Awards.

Newmarket Holidays prides itself on offering customers a wide range of travel options to suit their particular needs. Its Sports Experiences team provide sports fans and teams the opportunity to travel to major sporting events, while the Study Experiences division organises educational trips for schools and colleges. Through Newmarket Holidays, customers can even opt to book a trip to see their favourite artist in concert, or for a theatre show. Customers have the benefit of knowing that their tickets, travel and accommodation will all be arranged for them.

Everyone’s idea of an ideal holiday is different. For some, it could be a river cruise along the Rhine, others might want to go further afield and explore China or India. Newmarket Holidays also caters for those who simply want to explore what the UK and Ireland have to offer.

Customers who would like some more information on planning their holiday or the types of destinations that Newmarket Holidays offers, can contact the Customer Services Team for more information.