Vote for your favourite tour operator at the British Travel Awards | Newmarket Holidays

For anyone who has yet to take a holiday this year, or for those who would simply like to get away for a few days without spending a small fortune, Newmarket Holidays may have the answer. This tour operator was given the title of Best Tour Operator to Malta and the Italian Peninsula last year at the British Travel Awards, and has since been nominated in the same category for the 2013 awards. In addition to this, it has received nominations for four other categories, including Best Holiday Company to the USA, and Best for Customer Services, as well as Best Escorted Tours Company and Best Coach Company.

Newmarket HolidaysThe staff working at Newmarket Holidays goes to great lengths to ensure that they provide a consistently excellent service, and so would be thrilled to win an award once again this year. However, in order to do this, they need a bit of help from the public, as the winners are chosen based on the amount of people that vote for them. Voting will take up just a few minutes of your time, and you will then be automatically entered into an amazing prize draw, where there are some fantastic prizes up for grabs. Anyone can vote, so do make sure that you tell your relatives and friends to get on board and cast their votes as well.

This can be done by going onto the British Travel Awards website and clicking on the voting section. Once you reach this page, you simply register (by filling in your name and contact details), and then answering the list of questions which will then pop up on the screen. The first question asks voters to decide who their favourite holiday companies are for particular types of holidays. When you select this question, you’ll see a list of several award categories, including the ones which Newmarket Holidays has been nominated for.

Choose the categories in which you would like to vote by clicking on them, and then go through the list, find Newmarket and then hit the ‘submit answer’ button. This will take just a couple of minutes from start to finish, and after you’re done, your contact details will automatically be entered into the prize draw by the system. If you’re a fan of this tour operator, this is a great way to show your support and let the world know that you are happy with the service they have provided.

Customer care is key to the success of Newmarket Holidays

One of the principal aims of Newmarket Holidays is to deliver high levels of customer care. The evidence would seem to suggest that Newmarket Holidays has been successful in that aim. The steady growth of the company is one good indicator. Newmarket Holidays was founded in 1983. At first, the company concentrated on reader-holidays for the newspaper industry in addition to private group-travel for clubs and societies. These days, Newmarket Holidays still offers reader holidays and group travel. It offers a lot more as well. Holidays include long haul and European air holidays, cruises as well as coach and rail breaks in the United Kingdom and further afield.

Newmarket HolidaysThe company headquarters of Newmarket Holidays is based at Worcester Park, Surrey, and the company employs close to 200 people and deals with thousands of customers each year. The travel industry has formally recognised the achievements of Newmarket Holidays. In 2012 the company was awarded the Best Tour Operator title in the Italy and Malta category at the British Travel Awards. In the previous year, the company picked up the Best Tour Operator accolade in the Coach Holidays category. All of this is solid evidence that the company’s emphasis on customer satisfaction – in addition to good value, has been successful.

The emphasis on customer service is in evidence not just on the holiday itself but also in the pre-holiday stage. One of the main ways customers can find out about the products available from the company is through the Newmarket Holidays website, www.newmarketholidays.co.uk . This gives comprehensive information about the various products offered, including a full itinerary, accommodation details, prices and departure dates. Customers are able to complete the booking online. Newmarket Holidays also recognises that many customers will prefer to speak to someone before booking. Newmarket Holidays therefore enables customers to complete their booking over the telephone.

On the actual holidays, customers are provided with the services of a Newmarket Holidays Tour Manager. The overall purpose of the Tour Manager is to enable customers to make the most of their holiday. He or she is available throughout the entire trip to answer queries and provide assistance. As Newmarket Holidays states on its website, the purpose of the Tour Manager is also to ‘bring to life’ the locations visited. He or she is helpful, highly knowledgeable and approachable. The ‘Newmarket Difference’ is the phrase used by the company to describe the level of service and value it provides.